Privacy Policy

1. Introduction

CustomSongSurprise.com ("we", "us", or "our") operates https://customsongsurprise.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered song generation services. We are committed to protecting your privacy and complying with applicable data privacy regulations.

By using our Site and generating content, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account to save your generated tracks
• Provide lyrics, themes, or musical preferences for song generation
• Purchase a song or subscribe to one of our packages
• Contact our support team for technical assistance
• Participate in community forums or feedback sessions

Personal information we collect may include:

• Account Information: Name, email address, password (encrypted)
• Creative Input: Custom lyrics, prompt descriptions, and vocal style preferences
• Communication Data: Email history and support tickets
• Usage Data: History of generated songs, liked tracks, and download logs

2.2 Automatically Collected Information

When you interact with our song generator, we automatically collect certain technical information:

• Log Data: IP address, browser type, and time spent on the generation interface
• Analytics Data: Generation success rates, feature usage, and audio player interactions
• Cookies: Session tokens to keep you logged in and remember your audio volume preferences

2.3 Payment Information

We do NOT store: Credit card numbers or bank details. All payments are processed through secure third-party providers (such as Stripe and Digistore24). We only receive confirmation of payment and transactional reference data.

3. How We Use Your Information & Newsletter Preferences

We use the information we collect for the following purposes:

3.1 To Provide and Improve the Generator

• Process your prompts to generate high-fidelity audio tracks
• Refine our AI models based on anonymized user preferences
• Host and stream your saved songs in your personal library
• Manage your credit balance and purchased packages

3.2 To Communicate With You & Unsubscribe Instructions

• Notify you when your song generation is complete
• Send updates regarding new musical styles, features, or newsletters
• Provide technical support and billing notifications

How to Unsubscribe from Newsletters: You can opt out of receiving promotional emails, updates, or newsletters from us at any time. Every marketing or newsletter email sent by us contains a clear, automated "Unsubscribe" link at the bottom. Alternatively, you can contact our support team directly at privacy@customsongsurprise.com with the subject line "Unsubscribe" to be immediately removed from our mailing lists.

4. How We Share Your Information

Your creative inputs and generated songs are yours. We do not sell your personal data. Limited sharing occurs with:

4.1 Technical Service Providers

• AI Processing: Third-party GPU clusters for audio synthesis (data is processed, not stored by them)
• Audio Storage: Secure cloud storage (e.g., AWS S3) for your MP3/WAV files

5. Data Retention

We retain generated audio and account data as long as your account is active. Deleted songs are removed from our active servers within 30 days. Logs and analytics are anonymized after 24 months.

6. Contact Us