Refund Policy

60-Day Money-Back Guarantee

At CustomSongSurprise.com, we want you to be completely satisfied with your custom AI-generated songs. We stand by the quality of our creations, which is why we offer a 60-day money-back guarantee, no questions asked.

If you are not entirely happy with your song or experience within 60 days of your original purchase, you are eligible for a full refund.

How to Request a Refund

Because all payments and billing are securely managed by our retail partner, **Digistore24**, you can request your refund quickly and easily through them:

• Use the link provided in your Digistore24 receipt email to submit a support or refund ticket.
• Contact Digistore24 customer support directly with your order number.
• Alternatively, you can email our support team at support@customsongsurprise.com, and we will assist you with processing your request through Digistore24.

Processing Time

Once your refund request is submitted and verified, Digistore24 typically processes the refund back to your original payment method within 3 to 7 business days.